Betfair Casinoのレビュー

Player complained that their account was verified, they even made a withdrawal and received one, but later on, the account was closed without an explanation and the casino live support wouldn't explain it either. Casino responded that they had raised this issue internally but ever since then, there had been no update whatsoever.

Player complained that they made a deposit via the Skrill payment account that was not on his name but they had the right to use it. They then provided to the casino other documents for their age verification and the address, but 3 days later, their account was closed. The player stated they didn't receive any notification or explanation on why did they decide to do so. The casino replied they were looking into this complaint but there has never been any answer since then.

The player's account was closed and their funds were confiscated because they didn't pass the security and document verification. The casino offered the player refund of their deposit but they demanded answers on how could they refuse their official ID. There is no further information and the complaint remains unsolved.

The player from Russia was experiencing a problem with withdrawal. Then their account was closed and winnings were confiscated without any reason. Since it's a new complaint, we hope for it to resolve soon.

The player deposited money, played and won at this casino but when they decided to withdraw their winnings, their account was blocked without giving a valid reason and all their money was confiscated. There is no further information available ever since.

The player's winnings were confiscated without any reason given. They were not aware of breaching any of the casino's terms and conditions. The casino refused to respond to this case and it remains unresolved.

The player won and wanted to withdraw their winnings of £306. Then they received an email saying that their account was closed and winnings confiscated. The casino didn't give them any explanation for this and also refused to communicate with the mediator. The complaint remained unresolved.

Player complained he had self-excluded himself from the casino's sister casino but was not aware of the fact that they were sister casinos. He contacted the casino support who confirmed him he was not self-excluded and could deposit. However, the sister casino confirmed he was indeed self-excluded. Player asked for a refund from the casino but they denied confirming him the self-exclusion. No reply from the casino, no more update since then.

SOHAIL41 requested a withdrawal of £1,995 and sent all the documents needed for his account verification. Later on, his account was closed due to self-exclusion but he never received his winnings. The casino sent him only £20 which brought him to a shock. There is no further information available.

Funnyfluf3 requested a withdrawal of £2,500, sent all the documents that were needed for his account verification, and waited. Once his account was verified, he received an email from the casino explaining to him that he won't receive his winnings and that his account would be closed permanently uppon to the decision of an account security team. The casino didn't feel obligated to explain their decision more clearly to the player but promised to return his deposit of £100 to him. The complaint remains unsolved.

Same as in our previous complaint, David also requested a withdrawal of £300, sent all the documents needed for his account to be verified. Once his account was verified, it was permanently closed without a further explanation from the casino and the deposit was promised to be paid back to him. There are no new details whether he received his deposit of £20 back or not.

The player complained that their account was closed and the funds were also confiscated. The casino explained it was done by the management's decision and they couldn't discuss the issue publicly. No further update since then is available.

The player's account was closed and their funds were confiscated due to suspicious activity on their account. The casino promised to review the case but later on, their decision remained the same and the account was blocked permanently. The player kept on asking the casino for any kind of proof but obtained none. No further information is available ever since then.

The player's account was closed and their funds were confiscated due to an accusation of the casino's terms and conditions being breached. The casino replied that they were not allowed to discuss this kind of issue publicly and invited the player for a further discussion via other channels. Player refused this as he was unhappy about the casino's services and they, on the other hand, said that they had provided all their advice and couldn't do anything further for the player. There is no further information about this complaint available and it remained unresolved.

The player complained that after they requested a withdrawal and passed through all the security checks, they were accused of duplicate account holdings. A few days later, their winnings were canceled and only the deposit was to be returned. The player felt wrongly accused and refused this accusation. The casino replied they would like to discuss the matter privately with them as they were not allowed to do so publicly. Unfortunately, they failed to provide the evidence and the player was advised to turn to a regulatory body for further help. No more update since then is available.