BetiBet Casino - プレイヤーの入金がアカウントに反映されません。

I deposit money, but it is not credited to the player account

Ich zahle Geld ein, dies wird aber nicht dem Spielerkonto gutgeschrieben

Dear kaaschaffrath,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted. 

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

• Please forward your payment receipt to petronela.k@casino.guru. 

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a joyful, successful, and healthy new year 2024, and we will get back to you as soon as possible.

Had d. Screenshot sent to the email address provided

Hatte d. Screenshot an die angegebene Mailadresse geschickt

Credit has been made.

The complaint is now settled

Gutschrift ist erfolgt.

Beschwerde ist damit erledigt

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, kaaschaffrath, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru