Betify Casino - 明確な理由もなく、プレイヤーがアカウントにアクセスできません。

I suddenly couldn't log in while playing a game.

It says "Bonus Addiction," but

when I mistakenly placed a bet, I immediately checked with live support, and they confirmed there was no problem.

I want a clear explanation as to why I cannot log in.

I had confirmed this in advance, so I feel it's unfair that there was no explanation for this measure.

ゲームプレイ中に突然ログインが出来なくなりました。

ボーナスアディクションとありますが、

私がベット額を間違えて行った際にライブサポートにすぐに確認しましたが、問題ないという回答も得ていました。

なぜログインが出来なくなったか明確な回答を欲しいです。

私は事前に確認もしているため、今回の措置に対して説明が無いことも理不尽と感じています。

Dear easygoinglife0125,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify the situation.

Do I understand correctly that your account was blocked while you were playing a game? What game were you playing?

Have you requested to be self-excluded due to gambling addiction in this casino or in any other casinos?

Could you please confirm if you passed the KYC verification?

How long have you been playing in this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

・Suddenly while playing the game, I couldn't play it any more.

-Evolution's instant roulette.

I don't self-exclude.

・KYC has been completed.

It's been several months since the game was played.

・ゲームプレイ中に突然ゲームが出来なくなりました。

・エボリューション社のインスタントルーレットです。

・自己排除はしてません。

・KYCは完了してます。

・プレイ期間は何ヶ月も経過しています。

The withdrawal has just been completed.

I intend to withdraw this complaint.

Thank you for your assistance.

先ほど出金は完了しました。

このクレームを取り下げようと思います。

ご対応ありがとうございました。

Dear easygoinglife0125,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Veronika Lash 

Casino.Guru