BetIndi Casino - プレイヤーのアカウントがブロックされました。

I made a withdrawal From this casino of approximately ₹3600. Now after verifying my account these guys have blocked my account without giving any proper reason and forfeited all my money.

I want casino guru To investigate in this matter and help me getting my money.

Hello Harsheet99,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BetIndi Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise when did the verification begin? Did you claim any bonuses in the casino? Did they explain you in any way the reason of blocking your account?

Looking forward to your answer.

Regards,

Nick

Hi,

Last week I completed the verification and after it got successful they closed my account without any reason.

I didn't claimed any bonuses.

Hello Harsheet99,

Please forward the communication between you and the casino to nikolas.b@casino.guru.

Dear Harsheet99,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I have sent the following.

Please check and let me know.

Hello Harsheet99,

Unfortunately you did forward only a screenshot of a few casino term but not the actual communication between you and the casino. Is it possible to send it to my e-mail address?

Dear Nick and Harsheet99, 

Please note that we are investigating the case on our side as well. 

Best Regards, 

BetIndi Casino Team 

Dear Harsheet99,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.