Betnomi Casino - プレイヤーのアカウントがブロックされました。

They asked for identity verification to withdraw money, I verified my identity. Then they took out the 3rd verification, it seemed like an excuse, I shared the necessary documents to verify it, I waited for 3 days, no one was interested, but when I insisted, they said that my account was multi-account, and they did not give the money and banned my account permanently. I did not see such a ridiculous thing. I do not have any other account and I verified kyc, I gave all my information. they did something like this while waiting, they banned me from the site permanently and sent me scammers.

If I had more than one account why would you want authentication or 3rd verification as they deliberately made excuses and closed my account a bad $1300 scam site

Hello sobcapnun,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Betnomi Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? Did the casino provide any evidence of multi-accounting?

Looking forward to your answer.

Regards,

Nick

I verified my identity At 3rd stage verification they said I have multiple accounts but I don't have any other account and I verified my identity

I sent the 3rd stage verifications I was waiting for them to be approved They kept me busy for 3 days and they said I had multiple accounts without anything when they pushed too hard They didn't care about the 3rd verification, normally 1 minute is confirmed, then I withdraw money, but nothing like this, I use vpn, not all vpn users can't have multiple accounts. How do I verify my identity though?

Hello sobcapnun,

As we will need more information from the casino regarding the multiple accounts, your complaint will be forwarded to my colleague Stefan (stefan.m@casino.guru) who will be assisting you from now on.

Please also note that in case you had created multiple accounts, the casino has every right to close your account and void any balance on it.

Regards,

Nick

Dear sobcapnun,

I am so sorry to hear your account got blocked. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Betnomi Casino representative to join this conversation and participate in resolving this complaint.

Dear Betnomi Casino,

Could you please state why the player's account got blocked? Could you please provide us with the evidence? You can put the statement here and paste the evidence here or send it to my email address stefan.m@casino.guru.

Thank you in advance for providing the information.

Kind regards,

Stefan

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

It's been 2 weeks and they still haven't responded, a scam site needs to be closed

no one is replying xD

Dear sobcapnun,

We have been trying to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

In the meantime, I recommend you contact the Gaming Curacao Authority. It is possible to file a complaint via the official website (http://www.gaming-curacao.com/) using a "Contact" button or by sending your complaint to info@gaming-curacao.com. Before submitting the complaint, make sure you provide all the necessary information: your personal data, the casino details, your login details in the casino, the issue description, and supporting attachments if it is needed.

Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (tomas.k@casino.guru).

I am sorry I could not be of more help on this occasion.

Best regards,

Tomas