Betnomi Casino - 選手の退会が遅れました。

The casino has not paid out money for two weeks! Before that, I had several successful withdrawals.

According to the rules (see screenshot), the casino must pay out funds no later than 10 banking days.

Please help me get my money!

Казино две недели не выплачивает деньги! До этого у меня было несколько успешных снятий.

Согласно правилам (смотрите скриншот), казино должно выплачивать средства не позднее 10 банковских дней.

Прошу помочь мне получить мои деньги!

Dear Basquo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that you received the last successful withdrawal in March? Have you accumulated your winnings with or without an active bonus?

Have you tried contacting the casino regarding this issue?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I have never used bonuses.

I contacted Casino support. They've been promising payouts for two weeks now, but nothing's happening.

Я никогда не использовал бонусы.

Я обращался в поддержку Казино. Они уже две недели обещают выплату, но ничего не происходит.

Thank you very much for your reply, Basquo. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

I just got verified and received money. Case is closed.

Я только что прошел верификацию и получил деньги. Дело закрыто.

Dear Basquo,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru