Betovo Casino - 検証の問題により、プレイヤーの引き出しが遅れています。

My problem is that I'm fed up with sending documents and images to the Betovo betting house so they can verify my account and I can withdraw the money. Because they don't verify my account, I've played everything I had. I sent them tons of images before losing everything, and nothing. I've also contacted them many times... I don't know if this is reason to file a complaint.

Thank you.

Mi problema es que en la casa de apuestas betovo estoy arto de mandar documentos e imágenes para que me verifiquen la cuenta y poder retirar el dinero, debido a que no me verifican la cuenta he jugado todo lo que tenía, les he mandado antes de perderlo todo muchísimas imágenes y nada, también me he puesto en contacto con ellos muchas veces... Nose si esto es motivo para poner una denuncia.

Gracias.

Dear rickysamaniego,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that you lost your winning before you passed the verification?

If that is the case, I’m afraid, there is not much we can do for you. The player is the only one responsible for their account, active balance, and all the bets taking place. I understand that this would have never happened if you could withdraw on the first attempt, but at this point, we cannot ask the casino to refund your lost winnings. We would really like to help, but it is impossible this time.

Please let me know if there is anything else I can help you with, otherwise, I will be forced to close the complaint.

Thank you very much in advance for your reply.

Best regards,

Kristina

Dear rickysamaniego,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.