Bets Amigo Casino - プレイヤーがカジノからの返金を遅らせました。

Betsamigo promised me a refund of €355.00, as I was previously banned from a partner casino due to gambling addiction and stated that I would like to be banned from all partner and sister casinos. Betsamigo told me on March 7th that the payment was sent and it would take 1-2 days. Unfortunately, I have not yet received the refund of €355.00!

Betsamigo hat mir eine Rückzahlung in Höhe von 355,00€ zugesagt, da ich zuvor bei einem Partner Casino gesperrt war wegen Spielsucht und gesagt habe das ich für alle Partner und Schwestercasinos gesperrt werden möchte. Betsamigo hat mir am 7 März gesagt das die Zahlung raus gegangen ist und dies 1-2 Tage dauert. Leider habe ich die Rückzahlung in Höhe von 355,00€ noch nicht erhalten !

Dear Lesa,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Bets Amigo Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Please understand that refunds issued by the casino might take longer to appear in your bank account. According to our experience refunds can take up to 30 days, and in more extreme cases up to 90 days.

I am positive that if the casino promised you they would refund you your deposits, you'll receive your money eventually.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

Thank you for your quick reply. Betsamigo told me that the refund had already been processed and transferred. Unfortunately I haven't received anything yet. By law, international bank transfers cannot take more than 2 days. I believe that Betsamigo may not have made the payment yet. I'll wait until tomorrow and would be grateful if you could help me again if necessary to solve this case

Danke für ihre schnelle Rückmeldung. Betsamigo hat mir gesagt das die Rückzahlung schon bearbeitet wurde und überwiesen wurde. Leider habe ich noch nichts erhalten. Internationale Banküberweisung dürfen laut Gesetz nicht mehr als 2 Tage in Anspruch nehmen. Ich glaube das eventuell Betsamigo die Auszahlung noch nicht veranlasst hat. Ich warte bis morgen und wäre ihnen dankbar wenn sie mir ggf. Nochmal weiter helfen um diesen Fall zu lösen

I have received the refund and you can close the case

Ich habe die Rückzahlung erhalten sie können den Fall schließen

Dear Lesa,

I'm glad to hear that your issue has been resolved successfully, and our estimates were too pessimistic. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru