Bets.io Casino - プレイヤーのアカウントは説明なしに閉鎖されました。

Dear Team,

The casino has inexplicably suspended my account. I never had any issues, and now suddenly I can't log in anymore.

I have been reaching out to the casino for a week and receive the same response every time: "I apologize again for the delay. As I have already mentioned, I will contact you later when I have more information."

I've been getting this message for a week, and no one can tell me anything. I haven't done anything to justify this.

I have thrown 40,000 Euros at this casino—is this the thanks I get?

Dear Guru team, please help me.

Liebes Team,

das Casino hat aus unerklärlichen Gründen meinen Account gesperrt. Ich hatte nie Probleme - plötzlich kann ich nicht mehr einloggen.

Ich wende mich seit einer Woche an das Casino und erhalte jedesmal die gleiche Antwort: Ich entschuldige mich noch einmal für die Verzögerung. Wie ich bereits sagte, werde ich Sie später kontaktieren, wenn ich weitere Informationen erhalte.

Diese Nachricht erhalte ich seit einer Woche, keiner kann mir was sagen. Ich habe nichts getan, was dieses rechtfertigen würde.

Ich habe diesem Casino 40000 Euro in den Rachen geworfen - und das ist jetzt der Dank?

Liebes Guru - Team, bitte helft mir

Dear Robin1989,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Bets.io Casino.

Please understand that we can’t penalize the casino for closing your account.

Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all.

Please let me know if the casino withholds any balance on your account or confiscates any winnings, otherwise, we'll be forced to close your complaint. I wish I could be of more help. Thank you in advance for your reply and understanding.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.