Bets.io Casino - プレイヤーの賞金は没収されました。

About three months ago, I registered with bets.io casino and used the initial deposit bonus to play.

After a while, I noticed there was a weekend deposit bonus, so I started using this bonus to play on weekends.

Last weekend, I used this bonus again and was lucky to win. After meeting the wagering requirements, I requested a withdrawal.

According to the casino's support, KYC verification was not necessary for withdrawal, so I simply filled in basic profile information.

However, I received an email from the casino stating that due to bonus abuse, both my winnings and deposit amount were confiscated. Is it possible to determine bonus abuse without even verifying my identity?

I request an investigation into this matter.

3ヶ月ほど前にbets.ioカジノに登録し、初回入金ボーナスを利用し遊びました。

しばらくすると週末入金ボーナスがあることにも気付き、週末はこのボーナスを利用して遊んでいました。

先週末もこのボーナスを利用して運良く勝利し、賭け条件をクリアしたので出金申請しました。

カジノのサポートによると出金の際にKYCは不要とのことでしたので簡単なプロフィールだけ記入しました。

するとカジノからメールが届き、ボーナスの不正利用により勝利金および入金額を没収するとのことでした。本人確認もせずボーナスの不正利用を特定することなど出来るのでしょうか？

調査をお願いします。

Dear tigaaa,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Could you please confirm if this is the bonus you used to earn your most recent winnings?

https://www.bets.io/promotions/weekend

To answer your question: yes, it is possible to detect bonus abuse without verifying your identity by using tracking systems like IP monitoring, device fingerprinting, and analyzing betting patterns. Casinos track behaviors such as using multiple accounts from the same device, high-risk betting strategies, and unusual game activity.

I have checked the Bonus Terms of this particular bonus, and this is what I found:

8. The bonus is available for players who made at least 1 deposit, weekly, from Friday 00-00 to Sunday 23-59 UTC.

9. If the Player has repeatedly made deposits to the Casino with the use of the Reload bonuses, and did not make deposits or bets without an active bonus in the interval between obtaining the Reload bonuses, the Casino has the right to treat this as an abuse, and can restrict or completely prohibit the Player to obtain Bonuses at the Casino at its discretion.

Could you please specify if you activate a bonus with each deposit you make at the casino?

Also, has the casino provided any details regarding the specific "bonus abuse" activity they claim you engaged in? If they sent you an email when voiding your winnings, please feel free to forward it to me at veronika.l@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika