BetsEdge Casino - プレーヤーは複数のアカウントを開いたとして非難されました。

On the day I signed up, (roughly a week ago) I deposited money into this casino and played he online slots. I may have even deposited 2 times... Either way, I won over $8270, but it was roughly that amount when I logged out. I was quite excited. And decided to log back on to verify my account and withdraw my winnings and when I did, my balance said $0... I contacted support, I asked where my money was and the made me wait for a long time before coming back to me and saying that apparently I have multiple accounts from my ip address and that goes against their terms and conditions so there for they have decided to take my money away, and that this cannot be reversed... I was fuming... I did not have multiple accounts, I was in the middle of typing when he said our conversation is clearly over and that he is going to end the chat and jus t shut me off... He was so rude, couldn't prove that I had multiple accounts even when I told him I did not.... And then just shut me down, I suggest anyone who is even thinking of giving their money to that casino needs to re consider... U may aswell burn Ur money...or wipe Ur butt wit it and flush it.... Coz they take Ur money no problem but when it comes to handing it over... Their greed takes over.... They need to be shut down forever and sent to prison.... Scum bags!!!!

Dear Safija,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few more questions before we move forward in your case. Can you confirm, that nobody from your household has played in the casino before? Did you receive any proof of multiple accounts from the casino or do you have any communication with them relevant to this case? If yes, please send it to nikolas.b@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Nick

Hi Nikolas, I sent you and email about 2 or 3 days ago now... Please let me know if you received them...

Dear safdelic1985,

Thank you for sending us all the required information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Thank u...

Hello safdelic1985,

I looked at your complaint and will do my best to help you. I would like to invite Betsedge Casino into this conversation. History of this conversation says that you confiscated player's winnings. Please, send me some relevant proof to my email address: viliam.v@casino.guru.

Hi thanks for your help Viliai... Hoping they respond... I would like to add that I have emailed the manager at support@ betsedge.com on the 6th of August. I am yet to receive a response unfortunatly... I will forward you the email I sent to the Manager OK...

Thanks

Dear safdelic1985,

Casino provided relevant proof that you had multiple accounts. Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.