Betsson Casino AR - プレイヤーのアカウントが予期せずブロックされました。

Hello, I'm having a problem with the Betsson Casino. I was playing the slots as usual when suddenly, the game closed and my session ended. When I tried to log back in, I got a message saying "account blocked".

I tried to get in touch with the casino, but the page won't load.

Hola , tengo un problema con el casino bettson , estaba jugando normalmente a los slots , y de repente se me cerró el juego y mí sesión , y al intentar iniciar me apareció "cuenta bloqueada"

Intenté contactarme con el casino y la página no se carga

Dear lucasyubi,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Do I understand correctly that you were logged out of your account during a slot game and then you were unable to log back in? When exactly did it happen?

Have you communicated this issue with customer support?

Could you please confirm if you passed the KYC verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear lucasyubi,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It's been a week since said complaint, I already solved it by my means

Hace una semana de dicha queja, ya lo solucione por mis medios

Dear lucasyubi,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru