Betunlim Casino - プレイヤーは資金を引き出すことができません。

I'm trying to withdraw and I can't. I sent my ID photo only from the front and they said they don't need the back. Does anyone know if they really pay, I'm worried

Estou tentando sacar e não consigo. Enviei minha foto da indentidade somente da frente e eles falaram que não precisa do verso. Alguém sabe se eles realmente pagam, estou preocupado

Dear jessicabeatrizdasil,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Could you please specify why you are unable to withdraw winnings from your account? Please send me a screenshot of the error you see when you try requesting a withdrawal.

Have you made any successful withdrawals from this casino before?

Have you submitted any identity documents to the casino for verification, apart from the front side of your ID?

Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this situation as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear jessicabeatrizdasil,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.