BetVili Casino - プレイヤーの撤退が遅れています。

Hello, I have been playing in the casino for a long time and I was very happy with them ... But now I have a requested withdrawal from 01.05.2021, which has not been processed yet. Before that I withdrew from the casino and the withdrawals always took place within 2-3 days ... Their support was also very helpful, but for 10 days they have not responded at all in either the live chat or the email.

Dear miroradev13,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account.

When was your last withdrawal processed? Could you please confirm you passed the verification?

If the casino replied to you in the meantime, please forward all the relevant communication to kristina.s@casino.guru (or you can post it here).

Looking forward to hearing from you.

Best regards,

Kristina

My last withdrawal processed is on 24.04. I am verified. I write them everyday, but still I don't have any answer

Thank you very much miroradev13 for your reply. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello miroradev13,

I looked at your complaint and will do my best to help you. I would like to invite BetVili Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

They contacted with me and my withdraw is done. Thank you.

Dear miroradev13,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru