BetWhale Casino - プレイヤーの出金リクエストが遅れています。

Have been playing here for a few years and have made withdraws before which their business process is 3-5 business days from the day you make the request in this case 3/18. I checked in on 3/23 and they said they were short staffed and it would be longer then usual but they did not have a time frame. After 3/26 I continued to check in daily and the next excuse was they were updating their payment process. Today is 4/1 and when I logged in to my account m withdraw request was gone and I had 195 in my casino account. I asked the chat agent what happened to the other $300 and he told me to send an email to their billing department. I called in and was told this was escalated but had no other information for me. I quickly requested a withdraw for the $195 that was put in my casino account.

Dear Shaneswife,

Thank you very much for submitting your complaint. I’m sorry to hear about your problems with withdrawing your funds from the casino.

To better understand your situation and assist you effectively, could you please provide more details by answering the following questions?

• When was the last time you made a successful withdrawal? How many days did it take to be processed?
• Do I understand correctly that the withdrawal request disappeared from your withdrawal history?
• When you checked your account, was there any indication or message regarding the status of your initial withdrawal?

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Hi I wanted to share that today they sent a partial payment of $300. I appreciate your help

Thank you for your reply, Shaneswife. I am happy to hear that the withdrawal was processed. Is the other withdrawal request still pending?

Dear Shaneswife,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi! I did receive notification that my withdraw for $195 is being processed.

In this case, I would suggest that we give it a few more days. I will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

Dear Shaneswife,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru