BETWINNER Casino - プレイヤーの撤退が遅れています。

I'm in Egypt and withdrawal 10252 EGP I Played match and won but when get withdrawal he approved but net delivered to me yet

My user Id : 1127853535

Dear Amraltoukhey,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Could you please specify when exactly you submitted your withdrawal request?

Have you made any successful withdrawals from Betwinner Casino before?

Could you kindly confirm if you passed the full KYC verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance or your reply.

Best regards

Veronika

Hi Veronica

- I submitted my request via Etisalat Cash on 21/01/2025 at 20:54 pm (GMT +2)

then approved and cancelled on next day at 4 am

- No i can't make any withdrawal before

- i have entered when registered full data of my to confirm identify

- my user id was : 1127853535

Thx for your support

Update 1 :

I requested withdrawal again on 22/1/2025 at 4 am (GMT +2)

then approved and confirmed from operator at 23/1/2025 that he send but i didn't recieve anything

As per attached history from my wallet shown!

My wallet number it : 01120505756

Update 2 :

I send screen video that shown i didn't recieve anything after confirming from betwinner side that i received my wining also that is not happened and also got feedback was transferred done successfully but i sent again to tell him that was no bank statement for mobile wallet also i sent screenshot and video proof that i got nothing and waiting him replay

Update 3 :

I have sent to him video to proof that i haven't received any thing from him

For second time as in first time he said he send money and i tell that's not happen

Update 4 :

Berwinner chat requested 2 times video shows i login to official app for my wallet showed up transaction history and i have send it 2 times then requested bank statement for my wallet i download it as pdf from my wallet but is refused as mobile number not found in statement also i tell him as i download it from app and it is only way to get transaction details but not understand and close chat so what should i do?

It is scam!!

Update 5 :

I applied screen record from wallet app twice, i send electonic statement pdf from app, i got statement from wallet branch and stamped and i applied also, i applied record video when i'm calling wallet provider and i make that also i applied but unfortunately they every time request another idea

I feel scammed and really humiliated

This is link of video as so big :

https://easyupload.io/or6dqe

And this is wallet statment stamped as i push hardly in branch to generate it

Last update :

They requested video when i called wallet provider instead of statment also i send video and i got exception to get stamped statement but they request another one and wallet provider was refused another one

Really they are big scammers and worst support

So please help me Veronica

Hi veronika

Any update from your side please?

As i depend on god then you to get my money back 🙁

Hi veronica

Thus are big scammers as requsted video screen when calling my wallet provider requsted another statement after i got one as exception, as i inform hem several timesas wallet didn't have statement but every time requsted more things

And didn't respond my request to send sms confirmation for transaction made by him

Please veronica i need your support with this case!

Thank you for keeping me updated. Please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Another update :

They finally approved to refund money back into my account but i make withdrawal for four times and every one exceed 24 hours then cancelled due to technical issue and every day that was happen and can't take my money from this website

Final Update :

I got mail from accounting department that my money refunded to gaming account also i withdrawal it successful

And credited to my account

Dear Amraltoukhey,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Veronika Fritz 

Casino.Guru