BETWINNER Casino - プレイヤーが登録時に間違った個人データを送信しました。

I had 8500 in my account my 4000 withdraw successful but when I reinitiated withdraw of remaining 4500 they asked to submit document.

I sent them my document then that said to submit my document in another angle I sent them again but now they are saying they can't accept my document..bcs some detail are match which I filled during registration with I'd carD

I appologies ,I made mistake during filling registration form I entered only 7 digit I'd number but a Indian I'd contain 12 digit . I tried to recorrect it but no option of correction so I made deposit and played game

But know they R saying every detail should match with I'd card but It can't be possible because I made some mistakes

But My name is same ,I can provide my other documents payment proof or anything they want .please help me to get my access to withdraw my fund .please casino guru I will be very thankful to U for this regard

Dear abhimdb,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that providing false personal data is absolutely prohibited in all online casinos. I would strongly recommend avoiding this kind of action in the future and making sure all the provided information is correct before starting play. However, I understand that you didn’t do it intentionally.

If there’s any relevant communication between you and the casino regarding your request to correct your personal information, please forward it to petronela.k@casino.guru. 

Nevertheless, you've been advised in your previous complaint that if you enter incorrect personal data while registering we won't be able to help you.

Thank you in advance for your reply.

Best regards,

Petronela 

Dear abhimdb,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.