Betzard Casino - プレイヤーの撤退が遅れています。

Hi,

This casino keep telling me they will send me my money but never does.

I have an email conversation with their VIP manager who tells me all the time that they will send me my money but never does.

I played slots here and won then verified my account and still waiting for my money.

Dear Teruel90,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betzard Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you made any successful withdrawals from the casino in the past?
• When was the last time you were in contact with casino support and what did you discuss?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

hi,

I just want to correct the disputed amount which is 760€ not 268€,

I have never made any withdrawls from this casino before.

I have sent multiple emails asking where my money is with the same answer all the time.

Can i forward this email history to any email you have?

Also i have been in contact with their live support who always tells me that a VIP manager will email me.

Thanks for the reply, Teruel90

Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

i sent the emails now

Thank you very much, Teruel90, for providing the necessary information. I will now transfer your complaint to my colleague Romi (romana.r@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello Teruel90,

My name is Romi and I will be assisting you with your case. I would like to request the presence of a representative from the casino in this conversation.

Dear Betzard Casino,

Could you possibly provide additional information regarding the withdrawal and clarify the situation?

Thank you in advance.

Respectfully,

Romi

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Teruel90,

Unfortunately, as we have not received any response from the casino, I cannot continue resolving your complaint and I’m forced to close it as ‘unresolved’.

I’m sorry I couldn't be of more help, but closing this complaint as unresolved will at least negatively influence the casino's rating and other players can read about your experience in our review.

The casino can reopen this complaint anytime.

Best regards,

Romi