BiamoBet Casino - 選手の退会が遅れました。

My account should be verified corretly, but still my withdraw says pending. Tried to ask from biamo support how long should it take to withdraw to be accepted or is there any problem with it, but wont get any proper answers, just to wait..

Dear Snipux,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Could you please clarify when exactly you requested this withdrawal? Have you made any successful withdrawals before?

Looking forward to hearing from you.

Best regards,

Kristina

Hi.

Send documents to casino 12.11.2022, got email wich says account is verified, and on same day got email that my withdraw is approved. Still on casino site withdraw is on pending state. I understand that after withdraw is done from casino side, it takes some time to funds arive, but cant undrstand why withdraw says pending.

Havnt done any witdraws before

Here are emails from casino

Thank you for your reply, Snipux. I would like to emphasize we always give the casino two full weeks to process each payment. I will keep this complaint open and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.

Okay, lets wait a bit then

This case can be closed, things sorted out with casino support

Awesome news, Snipux. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.