BigFafa Casino - プレーヤーにゲームへのアクセスの問題が発生しました。

I have not received my prize and I can no longer access the Bigfafa game

Não recebi meu prêmio e não consigo entrar mais no jogo Bigfafa

Dear Marciaivan32,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BigFafa Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long have you been a player in the casino?
• Have you contacted casino support regarding the issue? What response have you received?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Marciaivan32,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I've only recently started playing and there are no valid means of support within the game, neither chat nor Hotmail, nor telephone, nothing works.

Faz pouco tempo que comecei jogar e não tem meios válidos dentro do jogo de suporte nem chat nem Hotmail né telefone nada funciona

Could you please share a screenshot of your withdrawal request as it appears in your casino account?

Dear Marciaivan32,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.