Bitcasino.io - プレーヤーのアカウントがブロックされ、監査されました。

Dear Sicario88,

Thank you very much for submitting your complaint and forwarding all the relevant communication. Foremost, allow me to congratulate you on your great win.

Please understand that it is a common procedure for casinos to audit players’ accounts, particularly, after accumulating a substantial win. From our experience, it may take 14 days, but every casino is different and has its own procedure which needs to be followed. That’s why we advise players to be patient and fully cooperate with the casino.

Could you please specify if you have accumulated your winnings on regular play or from a jackpot? Have you withdrawn any winnings from this casino in the past? How many days ago you’ve requested the withdrawal?

Hopefully, we will be able to help you as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Sicario88,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Fixed issue, I got paid. thanks

Problem wurde behoben, ich wurde ausgezahlt. Danke

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Sicario88, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru