Bitcoincasino.us - 技術的な問題の疑いにより、選手の撤退が遅れた。

I have been waiting on my withdrawal for quite some time, my withdrawal has been cancelled at least twice since originally requested by the casino claiming that I had more than one account and to contact support. I contacted support by chat and email and finally was advised that my issue with the additional account was resolved and to request the withdrawal again. I requested it again and now I am being told that they are having a technical issue with releasing any payments and to just wait. This excuse has been going on for several weeks now.

Dear cld6996,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I have withdrawn before. Most recent withdraw was completed on November 1, 2023 and I had 3 withdrawals in October.

Yes I have passed the KYC verification,

No, I was not playing with any bonus or promotions at the time of the winnings.

Thank you very much, cld6996, for providing the necessary information. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru) who will be at your service. However, I would like to warn you that it seems to be a common practice of Bitcoincasino.us to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy", we keep on trying.

Issue was resolved.

Hello, cld6996!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Thank you!

Dear cld6996,

I'm happy to hear that you have received your funds. I will now mark the complaint as 'resolved' in our system. 

I thank you for your cooperation and patience, please, do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Also, I would like to thank the casino for their assistance with the issue!

Best regards,

Pavel K

Casino Guru Team