BitDice Casino - プレイヤーが賞金を受け取れずにいます。

Hello, I made 2 withdrawals from Bitdice. The first was on 8/22/22 over 0.00929542 BTC, the second on 8/29/22 over

35.93790386LTC. I haven't received any of these until now.

I spoke to the live chat several times and was told it was still in progress, but when I asked why it was taking so long I didn't get an answer. I also sent an email to support, without any

reply.

Hallo, ich habe 2 Auszahlungen bei Bitdice veranlasst. Die erste war am 22.08.22 über 0.00929542 BTC, die zweite am 29.08.22 über

35.93790386 LTC. Ich habe keine davon bis jetzt erhalten.

Ich habe mehrmals mit dem Live-Chat gesprochen wo mir erklärt wurde dass es noch in Bearbeitung wäre, auf meine Nachfrage warum es so lange dauert bekam ich keine Antwort . Ebenso habe ich eine email an den Support geschickt, auch ohne irgendeine

Rückantwort.

Dear Auchhier,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello, as I wrote, my first withdrawal request is from 08/22/22, so tomorrow 09/04/22 would be the 14 days. The second withdrawal request was from 08/29/22.

I have already paid out several times and it was always relatively timely.

The casino itself claims to pay out within 72 hours at the latest.

Kind regards

Uwe

Hallo, wie ich geschrieben habe ist meine erste Auszahlungsanfrage vom 22.08.22, somit wäre Morgen 04.09.22 die 14 Tage um.Die zweite Auszahlungsanfrage war vom 29.08.22.

Ich habe bis jetzt schon mehrmals ausgezahlt und das lief immer relativ Zeitnah.

Das Casino selbst behauptet von sich bis spätestens 72 Stunden auszuzahlen.

mfg

Uwe

Dear Auchhier,

Have you received your withdrawal from the casino yet?

Hello Kristina, unfortunately no.

I wrote to the LiveChat again on 09/05/22, I was told it would be processed "soon" in the finance department, but nothing happened.

Hallo Kristina, leider nein.

Ich habe am 05.09.22 nochmal mit dem LiveChat geschrieben , dort wurde mir gesagt es würde in der Finanzabteilung "bald" bearbeitet, aber es ist nichts passiert.

Hello Auchhier and Kristina

I can confirm that both withdrawals are now completed, apologies for delay with them from our team.

Dear Auchhier, please confirm that you received your funds.

Regards

Mike

Hello, I have received both payouts.

Hallo, ich habe beide Auszahlungen erhalten.

Awesome news, Auchhier. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.