BitDice Casino - プレイヤーのアカウントが閉鎖されました。

Requested 15th June 2022 two DOGE withdrawals and until today wasn't paid. The two withdrawals have a combined value of 800€.

Bitdice doesn't reply to emails.

I never had any other account. They used that excuse to not pay my money.

Please do the right thing and just pay what you owe.

Thanks and please do the right thing...

Hello kevbas,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BitDice Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about? Is your account currently still active and did the casino prove that you have multiple accounts?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Hello Nick,

-No, my account is not verified. I sent the documents but they deactivated the account before verifying it.

-I accumulated my winnings with real money.

-The last time I spoke with them was yesterday, via live chat. All they say is to send an email and wait for a reply. They never replied...

-My account is not active and they never proved I had other accounts.

Best regards,

Kevin

Hello kevbas,

Your account is most likely blocked due ongoing verification. Be sure to forward the casino all the documents required for the verification and wait at least 14 days for it to processed. Please let us know if there will be any update regarding the case.

Hello Nick,

My account is deactivated, they are not waiting for my documents. As soon as I won some money they closed my account.

Thank you kevbas for all the information. I will now forward your complaint to my colleague Adam who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello kevbas,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite BitDice Casino to join the conversation and participate in the resolution of this complaint.

Dear BitDice Casino,

Can you please clarify the reason for blocking the player's account?

Kind regards,

Adam

Thanks Nick and Adam!

I'll wait.

Best regards,

Kevin

Hello Kevbas and Adam

Mike from the BitDice team here, apologies for delay with reply.

We just resolved this same complaint on AskGamblers, and the AG team agreed with our arguments, regarding user violating our T&C, clause 2.4.

Fingerprints on at least 10 accounts were the same, with the same IP and same login time.

Adam, please let me know if you need me to send you proofs for it via email.

Here is link for complaint thread on AskGamblers: https://www.askgamblers.com/casino-complaints/bitdice-casino-2-withdrawals-not-payed

Regards

Mike

Hello Mike and BitDice Casino,

Thank you for your response. It would be very much appreciated if you could forward the supporting evidence to my e-mail, adam.m@casino.guru.

Kind regards,

Adam

Hello Adam

Just forwarded you the evidence for multi accounts via mail

Regards

Mike

Dear kevbas,

The casino has provided evidence that suggests multiple accounts linked to yours by IP address, very similar user names, and e-mail addresses. Is it possible that you have registered more than one account at this casino?

Kind regards,

Adam

Hi Adam,

Yes it is possible that I created more than 1 account with disposable emails, to get the free spins.

But those free spins are only cashable if you do a rollover with real money.

I never deposited money to do that rollover on the other account. Never did the so called "bonus hunt".

They don't want to pay and I get it... Keep the money Bitdice!

Thanks to CasinoGuru for the help.

Best regards,

Kevin

PS: And by the way 10 accounts is a great number! I think I created 100, but ok.

Dear Kevbas,

Thank you for your response.

As you have created multiple accounts and breached the terms and conditions of the casino, I am afraid I am unable to assist you further with this case and the complaint will be rejected.

Kind regards,

Adam