BitDice Casino - 選手の退場が遅れる。

Hello CasinoGuru,

(I am unable to enter .1298 BTC in Disputed Amount of the form).

I confirmed a withdrawal in the amount of 0.1298 BTC on July 12, 2022.

BitDice has given me every excuse in the book as to why they haven't processed my withdrawal.

My past 5 withdrawals have taken about 3 weeks to process, this being my 6th. At any given time, there are people in their Chat room begging for their withdrawals as I have been doing. They advertise "72 hours for withdrawals" which is a complete lie.

I get an error when trying to upload photo proof of withdrawal confirmation, maybe I can email it to you.

Thank you very much

Hello SamTest,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BitDice Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Did you try to send them the missing verification documents directly to their e-mail?

Looking forward to your answer.

Regards,

Nick

Hi Nick,

Thank you for the quick reply.

Could you please advise since when is your account fully verified?

My account has been fully verified (KYC) since May 12, 2022.

Did you accumulate your winnings with real money or did you use a bonus?

I accumulated my winnings with real money.

When was the last time you spoke to the casino and what was it about?

Literally every single day. Asking for updates and have been given excuse after excuse.

Did you try to send them the missing verification documents directly to their e-mail?

There are no missing verification documents to e-mail as I am fully verified (KYC) already.

I have had 3 successful withdrawals processed which on average took about 3 weeks to receive (much longer than "72 hours" that they falsely advertise).

Thank you kindly for your assistance

Note: In my OP, I accidently said " 5 withdrawals" when in actuality, I have made 3 withdrawals.

Dear Casino Guru,

BitDice finally paid my withdrawal after a huge delay, so kindly close this thread.

Thank you

Thank you SamTest for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick