BitKingz Casino - プレイヤーの入金がカジノによって拒否されています。

Good morning, I made a deposit via the Tron method on the BitKingz site. The transaction was completed and finalized by the hash. I contacted the support agents several times, and they informed me that the minimum deposit amount is 150 TRX. I then requested them to return the amount to my account, accounting for the transaction fees, or to send it to my account, but they told me that the amount didn’t reach their wallets. I sent the receipts, yet they continue to deny that the amount was received. I emailed them and received the same negative response. The issue is that the transaction was completed and sent to their site's address, and I have no way to recover my balance unless they return it, which they deny, stating that the amount wasn’t received. I will send proof here showing that the Tron transaction was completed to their address, and I will also send the screenshot of the site's Tron address.

Bom dia fiz um deposito pelo metodo tron no site bitkingz o envio foi feito e finalizado pela hash entrei em contato varias vezes com os atendentes que me informaram que o valor minimo para o deposito seira de 150 trx , entao pedi para devolver o valor para minha conta fazendo a cobranca das taxas de envio ou entao que enviasse para miha conta so que me informaram que o valor nao caiu na carteiras deles enviei os comprovantes e mesmo assim eles continuam negando que entrou o valor , enviei um email para eles e recebi a mesma negativa , o problema e que o envio foi feito e finalizado para o endereco deles do site e nao tem como reaver meu saldo que foi enviado so se eles devolverem o que negam informando que nao entrou o valor . Vou enviar aqui os commprovantes provando que foi feito o envio de tron e finalizado para o endereco deles vou enviar o print tambem do enderedo de tron do site .

Dear mengobsb77,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Due to an exceptionally high volume of complaints, we kindly ask for your patience. While we strive to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.

Thank you for your understanding. Wishing you a wonderful New Year 2025!