BitKingz Casino - プレイヤーはフリースピンを拒否されます。

Hello.

At the beginning of the year, I accepted the offer (see screenshot) and made a deposit for it!

Now, for the fourth time, I didn't receive the 24 promised free spins.

They claim you have to have made a deposit in the last 3 months.

But there was nothing about that in the offer.

Hallo.

Ich habe Anfang des Jahres das Angebot angenommen( siehe Screenshot)und dafür eingezahlt!

Jetzt habe ich schon zum 4. Mal nicht die 24 Versprochen freispiele bekommen.

Es wird behauptet man müsse in den letzten 3 Monaten eingezahlt haben.

Davon stand aber nichts im Angebot

Dear Taylor3733,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

Could you specify the bonuses?

Could you share the terms and conditions of the bonuses?

There is no screenshot attached to your reply.

Could you share your bonus history?

Could you please share your communication with the casino? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Dear Taylor3733,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.