Bitvegas.io Casino - 選手の退場が遅れる。

I have been trying to get my winnings paid out since 23.2. They run things in circles, and it seems they just keep me going with the same explanations, but nothing happens! They have all my personal information and approved me before my winnings. They have rejected a couple of times my payment to my visa card which I used for the deposit. But they say my bank rejects this, which is not true! I have sent them iban and swift for a bank transfer. But still waiting and 10 days later! Can you help ?

Jeg har siden 23.2 forsøgt at få min gevinst udbetalt. De kører tingene i ring, og det lader til de bare holder mig hen med de samme forklaringer, men der sker intet ! De har alle mine personlige oplysninger, og godkendte mig før min gevinst. De har afvist et par gange min udbetaling til mit visa kort som jeg brugte til indbetalingen. Men de siger min bank afviser dette, hvilket ikke stemmer ! Jeg hsr sendt dem iban og Swift til en bank overførsel. Men afventer stadig samt 10 dg senere ! Kan i hjælpe ?

Hello Bandini46,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bitvegas.io Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Hello Nick,

It was fully verified on 25.2. I used my visa card to deposit into the account and I did not use the bonus when I deposited the money. I

have been continuously in contact with chat live support on their site until they closed my access to my profile on the site. I have most recently had contact with them on 4.3 via "ticket QFCCS" which they created when they closed my account. It was about when I could expect to receive my winnings. As stated, this has been a standard response since I won the money. Where they don't answer when I can expect to get my winnings, other than that it is their financial department that handles it. Especially considering they have all my personal documents, passport account numbers, address information, does it worry me that it is a scam casino?

Hej Nick,

Den blev fuldt verificeret d.25.2 Jeg brugte mit visa kort til ar indbetale på kontoen og jeg benyttede mig ikke af bonus da jeg indbetalte pengene. Jeg

har løbende haft kontakt med chat live support på deres side, indtil de lukkede min adgang til min profil på siden. Jeg har senest haft kontakt med dem d.4.3 via " ticket QFCCS " som de oprettede da de lukkede min konto. Det handlede om hvornår jeg kunne forvente at få min gevinst. Som oplyst har det været et standard svar siden jeg vandt pengene. Hvor de ikke svare på hvornår jeg kan forvente at få min gevinst, andet end det er deres finansiel Department som sidder med det. Specielt med tanke på de har alle mine personlige dokumenter, pas konto numre, adresse oplysninger, bekymre det mig, at det er er scam casino ?

Hi Nick, I have received my prize!

Hej Nick, jeg har modtaget min Gevinst !

Thank you Bandini46 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick