Bizgo777 Casino - 選手の退場が遅れました。

I made a withdrawal request and it still has not gone through. It's been 2 weeks and my withdrawal status is stuck on preparing, with no further progress.

Fiz a solicitação do saque e não caiu já faz 2 semana que meu saque fica só na mensagem de preparar e nada.

Dear gleici2909,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Good morning, I already made a withdrawal of 50, it was the only one I received, it was just like in the photo, and I won with a deposit I made on the platform, I recharged it and also won with a bonus

Bom dia,eu já fiz um saque de 50,foi o único que recebi,ficou assim como na foto,e eu ganhei com depósito que fiz na plataforma,eu recarreguei e também ganhei com bonus

Have you completed account verification in the casino? Have you contacted casino support regarding the issue? What response did you receive?

Dear gleici2909,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.