Bobby Casino - プレーヤーの賞金はキャンセルされました。

won well over my playthrough requirement and they don’t even a knowledge it at all. Won’t show my winnings or my game history and they most def do not have a 24/7 chat

Dear cbo110789,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you received any explanation from the casino why your winnings have been cancelled? Could you please advise if your winnings were accumulated from a Deposit Bonus or from a free one? Was your account successfully verified in the past?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

It was not resolved nor have they attempted to respond. It was a ndb. No communication from the casino at all. And their chat doesn’t even work. And yes my acc has been verified.

Have you saved any supporting evidence that could help us with this case? Have you redeemed any free bonuses from this casino in the past?

Dear Stacie,

Kindly Apologize for the inconvenience. We have observed that you haven't meet your wagering requirements yet.

The games which are "played for fun" cannot be counted for wagering. Hence you are unable to find them in game history.

Kindly play the games for real money and meet the wagering requirements.

Regards,

Bobby Casino

Thank you very much, Bobby Casino team, for your assistance.

Dear cbo110789,

Are you aware of playing in "fun mode"? Have you saved any screenshots of your wagering progress, please?

Dear cbo110789,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

No thats not truthful at all. I most definitely was not playing any game for fun. I watched my balance as I lost money until I started hitting Once I exited the game to see how much I had to play through it was all gone. I met the requirements by more than a little. Your casino is deceiving your chat doesn’t even work there is no customer support what so ever and not to mention your casino has been black listed by just about everyone seems to say more than enough for me.

Could you please forward a screenshot of your bonus history to petronela.k@casino.guru? There should be marked if your bonus was fully wagered. Thank you.

pretty sure I covered that in the very first post. I won well over the playthrough requirement as soon as I exited the game it showed nothing at all. So therefore no screenshot. Honestly idk why im still responding to this. I just wanted others to know not to use this bogus casino. Not to keep responding to things I’ve already answered

And I love how no one acknowledges that they have a completely fake 24hr chat. Or that their customer support is non existent.

I apologize, but we have yet to receive any proof that the bonus was successfully wagered. Could you please check your bonus history and provide a screenshot that unequivocally demonstrates that you fulfilled the bonus wagering requirements? Your cooperation is greatly appreciated. Thank you in advance.

lol what is wrong with you. Can you not read. The very first post on here. Read it. It will answer the same question you keep asking. Thanks

Please understand that if you state that you completed the bonus wagering is no relevant proof yet. Have you saved any screenshots that would support your statement? Is it visible anywhere in your bonus history and marked "completed"?

Wow. Forget it. You people are obviously illiterate. This is stupid.

When you first commented, you mentioned that your winnings were not displayed in your game history. I asked you to provide a screenshot of your bonus history as evidence that you fulfilled the bonus wagering requirements. I’m not sure what makes you feel that we can’t read. 

However, despite my two requests, I have not yet received the necessary evidence. As a result, I must reject your complaint due to insufficient evidence. If you obtain any supporting evidence in the future, please do not hesitate to contact us, and we will be happy to revisit your complaint. Thank you for your understanding.