Boomerang.Bet Casino - 技術的な問題により選手の撤退が遅れた。

Won 380 Euros with bets at boomerang.bet. I wanna pay out 300 euros.

the first problem was that you can only use the payout option with which you've made the deposit. So here fore I made a new deposit with 20euros with credit card and 25 euros via Skrill.

on 23 october I made withdrawal request: 300 euros via credit card. Now 2 weeks are gone and the support (Live-Chat and e-mail) talk about that the payment is delayed due to technical problems.

My account is verifyed.

Dear Xpert,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

• Could you please advise if your new payment method has been approved for a withdrawal already?
• Were your winnings accumulated with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi Petronela. Thank you for your reply.

• Yes, the new payment method is approved.
• No, there isn't an active bonus.

So today they cancelled my request again because of technical issues... They told me I should choose another payment method. I made new request for withdrawal via skrill.

Dear Xpert,

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

Please keep me updated about any further developments regarding your new withdrawal request. Thank you in advance.

Withdrawal completed today. So you can close the case.

Thank you for your assistance.

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Xpert, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru