Brango Casino - プレイヤーのアカウントが制限されました。

So I deposited money in this casino and used one of the promotions and one roughly $180. I went through the account verification and everything went fine. I went to withdraw my funds and I got an email asking me to verify my Bitcoin address which I did. The next thing I know I'm getting logged out and it's saying my account is restricted and I can't log back in. I attempted to reach out to customer service which is always been very quick to respond, but received no reply. I'm thinking they restricted my account because I had previously had an account that I asked them to cancel. Naturally as a gambling addict I decided I didn't want to stop and created a new account a couple days later. I did not know that I could never create an account again since I requested the cancellation. Any help would be greatly appreciated.

Dear Dermcoff,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. To better understand your case, could you please provide the following information?

1. The reason you decided to close your first gaming account—was it due to gambling addiction, or did you specify another reason?
2. Have any of your accounts been fully and successfully verified?
3. What personal information did you submit when registering each of your accounts?
4. Did you make any deposits using your second account at this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Dear Dermcoff,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.