Brango Casino - プレイヤーの確認が遅れています。

They are taking forever to verify my account. I sent all the ID in required and gave them my email and username registered with the account. I don't ever write complaints but this is the only casino i have had issues with.

they said: Unfortunately, we cannot find an active account linked to your email address, all communication with the casino must be done exclusively via a registered e-mail address.

Hello zedronic,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Brango Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

They got back to me its all been resolved thanks.

Thank you zedronic for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick