Brazino777 Casino - プレイヤーの引き出しが遅れ、資金が不足しています。

Good morning today at 1:07 I was playing plinko bonanza and I had a balance of 2900, I left to want to withdraw and a balance of 2043 appeared. They first took a heavy 800 from me and when I got back into the game to see if I could recover the balance or see what was happening and when I entered the game I no longer saw the 2043, I saw 659 pesos. It is unfair that they stole 2300 pesos from me. I want my balance. I did not save the first screenshots because I never thought they were going to steal from me or take my balance and the 2nd is the screenshot that I am claiming. I just want my money back to my account. I deposit with them every day to play and it is not fair that when I want to withdraw my money that I bet, they do this to me. This has never happened to me. I keep receipts for each deposit, and if you like, I'll post them in the comments so you can see that it's true and that what they're doing isn't fair. I hope they give me my money, since I always deposit when asked for promotions and rewards.

buen dia hoy a la 1:07 estava jugando a plinko bonanza y le llevava un saldo de 2900 me salí para querer retirar y me apareció un saldo de 2043 me quitaron primero pesadito de 800 y cuando me metí a la juego aver si podia recuperar el saldo o aver que estava pasando y cuando entre a el juego ya no me aparecieron ni los 2043 me aparecieron 659 pesos es injusto que me hayan robado 2300 pesos yo quiero mi saldo las primeras capturas no las guarde por que jamas pense que me fueean a robar o a quitar el saldo y la 2da si que es la captura que yo le estoy reclamando solo quiero que me remvolsen mi dinero a mi cuenta. les deposito todos los dias para jugar y no es justo que cuando quiera retirar el dinero mio que yo aposte me hagan esto. jamas me havia pasado esto. yo guardo los comprobantes de cada deposito y si gusta los pongo en los comentarios para que vean que ea verdad y que no se vale lo que hacen. y espero que me depoditen mi dinero ya que yo siempre deposito cuando se me pide en las promociones y regñas.

Dear victoriaromero1989,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Brazino777 Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you contacted support and asked for assistance with your missing balance?
• Have you played with bonus money or have you played with real money deposit only?
• Can you access your game history found in your player's profile? Are any irregular changes in your balance recorded there that might explain the situation?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas