Bull Run Bets Casino - プレイヤーのアカウントは閉鎖され、賞金は没収されました。

The casino is attempting the theft of 5k in EUROS. They are clearly a scam site and this is going to be fruitless, but am doing it so Casinoguru start warning players.

I contacted them on telegram as my withdrawals were getting rejected with no explanation. They claimed they did not accept players from my region, Ireland, and therefore blocked my account. This happened within 5 minutes of me hitting 5k on roulette.

I was KYC verified (they approved all my documents), their terms also do not list ireland as resitricted. When I pointed this out to someone called 'Alfie' on telegram he said that didn't matter and under their license from CGB they couldn't accept irish players. I replied stating this wasn't detailed anywhere on their license (which they don't currently have). Alfie then blocked me from telegram.

I cannot access the account and they have ignored every attempt at engagement.

I recommend Casinoguru reach out to them via telegram, join their group and then look at admins. Alfie is the one who engaged and then blocked me. You will then see for yourself what they are doing to players.

Dear charly_golden,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Bull Run Bets Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked? 
• When was your account verified?
• Could you please share evidence the reason why your winnings weren't paid out was due to being from a restricted country?
• Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.