Cadoola Casino - 選手の撤退が再び延期となった。

Hello i have problem with withdrawal they canceled many times without explanation i ask them to make KYC but they say for now is not needed u help me with previous casino problem please help me one more time I try now make new withdrawal via crypto

Hello sebastianbalik22,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Cadoola Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise when did you register your account?
• Is this your first ever withdrawal request?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

I registered my account around 7/8 months ago, no i make only 1 withdrawal but this was like 5 months ago via revolut but im not using anymore but i make already new deposit via new bank zen,like 2 days ago about KYC , u help me already with on3 case so i hope so second one also gonna work thank u

Hello sebastianbalik22,

If you account is undergoing a verification, I would advise to wait only.

Be sure to forward every document the casino requested from you and keep in mind that it might take up to 14 days to process the verification in full.

Let us know in case your account gets verified or if it would take more than 14 days.

Regards,

Nick

Hello yesterday I get my withdrawal thanks for help 😁 i have question did u contact casino about this situation?

Hello sebastianbalik22,

We did not directly contact them yet but they receive a notification once somebody submits a complaint and they can read it at any time.

I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you. 

As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues. 

Thank you so much for your time. 

Best regards, 

Casino.Guru