Cafe Casino - プレイヤーは引き出しの遅延やアカウントの問題に直面します。

I’ve played with this casino quite a while. I’ve cashed out several times that had a problem. I hit five grand jackpot and tried to cash out 4500. It wouldn’t go through so I just tried 999 the next day when I woke up my account was disabled And they’re telling me that I have to wait on a callback from their financial department. They say they have no way to get in touch with them that I just have to wait 48 hours. It’s been five days. They still say way every time I talk to them I just feel like something is up.

Dear Gideon8604,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with withdrawing money from the casino.

To better understand your situation and assist you effectively, could you please provide some additional details? Specifically:

• What was the exact error message you received when attempting to cash out the $4,500?
• Have you been able to reach out to customer support since your account was disabled? If so, what was their response? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.
• What form of withdrawal are you attempting to use (e.g., bank transfer, e-wallet)?

Your cooperation in providing these details will help us investigate and work towards a resolution.

Thank you in advance for your reply.

Best regards,

Kristina

It wasn’t a error it just had never taken that long before so I canceled it thinking that I did something wrong sorry I should have clarified it but is their response but at first they said 24-48 hours it’s been now 6 days and lastly it is bitcoin for the first attempt and bitcoin lightning for the 999

So last night at 11 pm they said I’d be expecting the call within a few hours I waited all night afraid to sleep and nothing and now this is what they say this morning like they absolutely don’t care about me or me getting my money

Thiss was is the one from last night

Dear Gideon8604,

Thank you for your email. Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 10+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved."This will affect the casino's overall rating. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of Cafe Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Cafe Casino.

Since this casino operates without an official license, I am not able to recommend any further steps. I wish I could be of more help.

 

The casino can reopen this complaint anytime.