CannonBet Casino - プレイヤーの撤退が遅れています。

Cannonbet hasn't paid out for 16 days. The account is fully verified.

Cannonbet zahlt seit 16 Tagen nicht aus. Account is full verified.

Dear DiePartei,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Did you accumulate your winnings with or without an active bonus?
• Have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

No, it is the first payout.

No bonus.

Yes, I've asked several times. First they wanted new documents for verification, after that was completed they continued to play for time and investigate something new. Playing for time simply

Nein, ist die erste Auszahlung.

Kein Bonus.

Ja, schon öfter nachgefragt. Zuerst wollten sie neue Dokumente fürs verify, nachdem das abgeschlossen war, spielen sie weiter auf Zeit und untersuchen auf Neue irgendwas. Spiel auf Zeit einfach

Hi DieParei,

We apologize for this delay in your payout request. I have checked with the team internally. There has been a few flags raised regarding your betting activity. As a gesture of good will and due to the fact that this information was not communicated to you clearly, we will proceed with your payout request but we will send you further notes via email, on your account's limitations due to your violation of our T&C terms:

Section 3.2: If the company identifies suspicious activity, it may restrict or suspend accounts and conduct an investigation.

Section 4.2: Fraudulent or unfair activities (e.g., arbitrage betting or unlawful strategies) may lead to the voiding of bets, account suspensions, or closures.

Section 6 (Subsection 6.1 - Sport Betting Rules): Any suspicious betting detected can lead to restrictions or monitoring of the player.

I don't really understand the reasoning behind why 10 Euro bets are a problem, but OK. I'll send a new withdrawal for the total amount and then have the account closed (I won't play in a casino then either).

Best regards

Verstehe die Argumentation eigentlich nicht, warum 10 Euro Wetten ein Problem darstellen, aber ok. Ich werde eine neue Auszahlung über den Gesamtbetrag schicken und das Konto dann stilllegen lassen (werde dann auch kein Casino spielen).

Mit freundlichen Grüßen

Your sport betting pattern is not actually showing 10 Euro bets. The pattern over the past few months has signs of either using automated tools, scripts, or arbitrage strategies to exploit minor differences in odds across platforms.

Such betting behavior often raises red flags for fraud detection teams because it suggests a systematic, non-random approach that aims to guarantee profits, usually in violation of standard terms and conditions in any platform you choose to play in.

Nonetheless, your withdrawal request has been approved and an email with further notes regarding your account has been submitted.

We wish you the best of luck.

Hello everyone,

Thank you both for your replies.

DiePartei, please let me know when you receive the withdrawal so we can close this complaint. Thank you.

Money was paid out, thank you. The casino's reasoning is and remains completely otherworldly. LG

Geld wurde ausgezahlt, Danke. Die Begründung des Casino ist und bleibt aber völlig jenseitig. LG

It's not "otherwordly" my friend. It's industry standard against fraudulent players. We'll be happy to provide exact examples of your problematic activity via email if you are still uncertain. We encourage you to read the T&C of any other sites you choose to play on before engaging with them. As you see we have agreed to your payout request inspite of the evidence as a gesture of good will, but other sites won't.

We wish you the very best of luck and thank you Kristina for facilitating.

Of course, then send me the allegedly suspicious games by email 🤷😂

Gerne, dann schickt mir mal per Mail die angeblich verdächtigen Spiele 🤷😂

As requested, the details of the last 10 bets as a sample of months of suspicious activity has been sent to you, DiePartei - here's some details for the benefit of Casino Guru:

The account was flagged after months of investigation that indicated multiple forms of fraudulent activity that is deliberate and not coincidental in nature. Here are the most important reasons:

• Irregular Betting Patterns: Placing multiple bets on the same matches with varying stakes indicates behavior that raises serious concerns about potential manipulation or exploitation.
• Focus on Uncommon and Lower-Tier Matches: A significant portion of your bets targeted obscure leagues and youth games, which are often linked to suspicious activities in the betting industry.
• Inconsistent Stake Sizes: The fluctuating bet amounts, particularly within the same matches, suggest deliberate attempts to mask betting intentions while exploiting market inefficiencies. 
• Suspicious Betting Markets: Betting on youth leagues and semi-professional events, such as U20 games, is often associated with irregular activities.

From our side, this concludes the investigation and we will engage in no further communications with this user.

Thank you.

7 out of 10 bets under 20 euros, 6/10 bets with 10 euros. Definitely rip-off bets for 2 cents profit or evil betting mafia 😁 but then they're right, they were fair and paid out. We'll leave it at that, it can be closed. LG

7 von 10 Wetten Einsatz unter 20 Euro, 6/10 wetten mit 10 Euro. Ganz sicher Abitrage Wetten für 2 Cent Gewinn oder böse Wettmafia 😁 aber anschließend wo sie schon recht haben, sie waren fair und haven ausbezahlt. Damit lassen wir es gut sein, kann geschlossen werden. LG

Thank you CannonBet Casino representative for providing further details and for processing the withdrawal even after DiePartei's gameplay was considered fraudulent. 

Dear DiePartei,

We're glad to hear that you received your winnings. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Kristina

Casino.Guru