Captain Spins Casino - 登録時にプレイヤーが誤った個人データを送信しました。

I requested a withdrawal of 450.00. They ask for a copy of picture ID and a credit card statement both of which I have sent numerous times. All they say is what I am sending is not acceptable so I send a different credit card statement still not acceptable. When I signed up I make some typo's my first name and my postal code. I asked them to correct these many times but they have never done so and I believe they are refusing my payment for this reason. Extremely frustrating and unacceptable.

Dear Janet,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that providing false personal data is absolutely prohibited in all the online casinos. I would strongly recommend avoiding this kind of action in the future and making sure all the provided information is correct before start playing. However, I understand that you didn’t do it intentionally.

If there’s any relevant communication between you and the casino regarding your request to correct your personal information, please forward it to petronela.k@casino.guru.  

Thank you in advance for your reply.

Best regards,

Petronela

They have corrected my information. Just waiting for them to approve my withdrawal.

Thank you

Perfect. Thank you very much, Janet, for the update. Could you please keep me informed about any developments?

Hello

I received an email confirmation stating my withdrawal is approved.

Thank you

Thank you very much, Janet, for the update. I will leave this complaint opened until your further confirmation regarding successful transfer. 

Hello Janet,

Have there been any developments since our last conversation?

I have received the money and all is resolved

Thank you

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Janet, for your cooperation and confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru