Cashalot Casino - 選手の退場が遅れました。

Dear Maria2024,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Unfortunately there was no point in complaining... Today I checked and my withdrawal was canceled by the casino, without any explanation as to why... I made a new withdrawal, I have to wait a few more days... and they asked us to be patient and wait another 14 days before submitting the complaint . This is the second time they cancel.. after several days waiting for the money.

I don't understand why it takes so long... If to play, you only credit when you receive payment and why do we have to wait 14 days or more, o A total disappointment with the casino... a lack of respect for consumers... No credibility none.. ZERO!!!!

Other sites make pix at the time of withdrawal..

I made a new withdrawal now, and I would like a date, because the money I earned is rightfully mine, since adding the two cancellations, it has already been almost 14 days..

I'm sure I'll be answered soon... Thank you in advance...

Maria

Infelizmente não adiantou reclamar.. Hoje verifica e minha retirada foi canelada pelo casino, sem nenhum explicação do motivo... Faco nova reitrada, tenho que esperar mais alguns dias... e nos pedem paciencia e esperar mais 14 dias antes submeter a reclamação. Ja a segunda vez que cancelam.. apos vários dias esperando o dinheiro.

Não entendo o motivo de tanta demora.. Se para jogar , vcs so creditam quando recebem o pagamento e por que nos temos esperar 14 dias ou mais , o Uma decepção total com casino... uma falta respeito com consumidor... Sem credibilidade nehuma.. ZERO !!!!

OUtros sites fazem pix no momento da retirada..

Fiz nova retirada agora, e gostaria de uma data , pois esse dinheiro , que ganhei é meu por direito, pois somando os dois cancelamentos, ja foram quase 14 dias..

Certa de que serei atendida em breve.. Antecipadamente agradeço...

Maria

I came here to confirm receipt of the credits, thank everyone for their help in solving the problem... Thank you very much

Therefore, the problem was solved.

Maria

Vim aqui confirmar o recebimento dos creditos, agradecer a todos pela ajuda na solucao do problema... Muito obrigada

Sendo assim, o problema foi solucionado..

Maria

Dear Maria2024,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru