Cashed Casino - プレイヤーのアカウントは閉鎖されました。

Hello, my account has been deactivated since March 24, 2025, due to an administrative decision. There are still €16 in my account. Although I received an email asking me to provide my bank details, nothing has happened yet.

Hallo, seit dem 24.03.25 ist mein Konto aufgrund einer Verwaltungsentscheidung deaktiviert. Es befinden sich noch 16 Euro auf meinem Konto. Obwohl ich eine Mail bekam, in der ich meine Bankverbindung angeben sollte, ist nichts bisher geschehen.

Dear AK1982888,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Cashed Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Have you completed account verification in the casino? Were you asked to submit any documents necessary for verification recently or in the past?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello, I registered there for the first time about 30 days ago and barely played at all. For some inexplicable reason, my account suddenly closed. I didn't claim any bonuses.

Hallo, ich hatte mich vor ca 30 Tagen dort erstmals registriert, so gut wie gar nicht also gespielt. Aus unerklärlichen Gründen ist das Konto plötzlich zu. Ich habe keinen Bonus in Anspruch genommen.

Dear AK1982888,

We would like to kindly apologize for the delay.

We would like to inform you that your payment will be completed as a matter of urgency.

Kind Regards,

Cashed Casino Team

I just received my payment.

Ich habe meine Zahlung gerade erhalten.

Dear AK1982888,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Tomas

Casino.Guru