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Dear Chandre,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise when was the last time when you succeeded in accessing your casino account? Are there any funds being held by the casino?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hi there Petronela.

Thank you for getting back to me.

I am not sure on the exact date, but it was in May sometime when I last logged in successfully.

There aren't any funds being held by the casino.

Hope to hear from you soon.

Kind regards,

Chandre D***

Please understand that the casino has a right to close player’s account at any time without further explanation. If you didn’t have any pending withdrawal and there are no funds being held by the casino, I’m afraid there is not much we can do for you.

Please let me know if there is any additional information that I have overlooked otherwise, I will be forced to reject your complaint. I really wish I were of more help. Thank you.

Hi there.

Yes, I understand that. But upon trying to log in, the notification states I must contact the support and when I do so, I get no response. I don't mind that they closed my account as much, but I do mind being ignored for three weeks without any response.

Thank you very much, Chandre, for your reply and I understand your point of view.

I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future, but please bear in mind we can't guarantee that your account will be reactivated.

Thank you very much Petronela. Your assistance is much appreciated.

Hello Chandre,

I'm Nick and I'll be assisting you from now on in your issue. I will now try to contact the casino and let them know about your issue.

Hi there Nik.

Thank you very much. Your assistance is appreciated.

Hi there Nik.

The issue has been resolved by the casino. Thank you very much for all the assistance!

Kind regards,

Chandre Dodgen

Hello Chandre,

Thank you for your patience in this matter escalated to us.

Please be advised that our Customer Support team has contacted you on your registered email address regarding your case and we are glad to see that the issue has been resolved.

Kind regards,

The Casino.com Team

Dear Chandre and Casino.com,

Thank you very much for cooperation and letting us know that the issue has been resolved. Please do not hesitate to contact us if you will experience any issue in the future regarding any casino. The complaint will be now closed as resolved.

Best regards,

Nick

Casino.guru