Casino Fantastik - プレイヤーの撤退が遅れています。

Hello,

i'm playing a long time on casino fantastic. Now it's the first time i did a withdraw. I did it on 9 may. They don't answer my questions when i sent an email. When i take contact with the chat and ask about the withdraw... the always said to me : you will receive an email from accountancy. My witdraw has not yet been treated or viewed

Dear pb9300,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with delayed withdrawal. Could you please advise if you have accumulated your winnings with or without an active bonus? Do I understand correctly that your account was fully verified in the past?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hello,

i won the money without a bonus and my account was fully verified in the past, several times.

Normaly wen i sent an email , the answer me in 48 hours. Now it's almost 10 days and i didn't received anything from accountancy. Maybe I have to wait 14 days untill they start with my withdrawal. So I will wait.

I fully understand your frustration, pb9300. I will set the timer for additional 4 days and if there’s no development by Monday, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Hello pb9300,

Have there been any developments since our last conversation?

No, unfortunately not.

No respond to email, and the live chat always says the same thing : you will receive an email.

(I use google translate)

This is what i get some days ago from live chat

Thank you very much, pb9300, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thank you all for helping me.

it's not easy to contact someone if they never answer.

I just got a message from casino fantastik :

We are proud to let you know that your withdrawal request has been approved 🤩

(reference number: 4242607).

Please note that according to the chosen payment method, the earnings from income will take place within a maximum of 3 working days.

I hope it's ok. I will wait again some days

Today I have received the money .

Dear pb9300,

Thank you for letting us know that the money successfuly arrived. Please do not hesitate to contact us if you will come across any other trouble in the future, we will gladly try to help.

Best regards,

Nick