Casino Kakadu - 選手の退場が遅れました。

HELLO, I REQUESTED A WITHDRAWAL ON 12/01/2023 AND SUBMITTED DOCUMENTS, BUT MY WITHDRAWAL HAS NOT BEEN PROCESSED YET

HALLO ICH HABE AM 01.12.2023 AUSZAHLUNG EINGEREICHT, ICH HABE DOKUMENTE GESCHICKT BIS JETZT KEINE AUSZAHLUNG ÜBERPRÜFEN

Dear Medharb1981,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Ok, I'll wait until 2 weeks and I'll get back to you later or the problem is solved or not

Ok, ich warte bis 2 Wochen und ich melde mich nachher oder das Problem gelöst ist oder nicht

Thank you very much, Medharb1981, for your understanding. I'll check back with you in 11 days.

Hello, Kakadu Casino has paid the entire amount, so the matter is already settled, thank you for your help

Hallo, kakadu casino hat die ganze Summe bezahlt, also die Sache ist schon erledigt, vielen Dank für Ihre Hilfe

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Medharb1981, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru