Casino Masters - プレーヤーが払い戻しを受けるのに苦労している。

Deposit with Trustly 5/19/2021 € 30. I couldn’t play because of the self-locking. I asked for a refund but I didn't get one.

Talletin Trustlyllä 19.5.2021 30 €. En pystynyt pelaamaan itsesulun vuoksi. Pyysin palautusta mutta en saanut.

Dear Jovain,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you played any of your deposited funds, or they’re still untouched inside your account? Do I understand correctly that you’ve been self-excluded from the casino previously? Have you been asked to verify your account before a refund can be processed?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

I can switch the complaint, just forward the exact casino website URL. Thank you very much in advance.

I have no funds at this casino. The case can be closed.

Minulla ei ole varoja tällä kasinolla. Tapauksen voi sulkea.

Do I understand correctly that you don't wish to continue and switch this complaint to the correct casino?

Please forward the casino website URL. Thank you very much in advance. Is this the correct one https://www.casinomasters.com/?

Dear Jovain,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Hey! The website is correct. They have been in touch with me and promised to take care of it. The matter has not yet been taken care of.

Hei! Verkkosivusto on oikein. He ovat olleet minuun yhteydessä ja luvanneet hoitaa asian kuntoon. Vielä asia ei ole hoidettu kuntoon.

Thank you very much, Jovain, for your confirmation. I have corrected the casino's name. Could you please advise if you have completed the account verification?

I got my money back. The case can be closed. Thanks for help.

Sain rahani takaisin. Tapauksen voi sulkea. Kiitos avusta.

As the issue has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Jovain, for your confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru