Casino Moons - プレイヤーのアカウントは保留中の引き出しでブロックされました。

There was both times trying to with drawl my $1500 out

both times they said it was bonus money I used I disputed that as it was only real money of mine I played with.

I was sent apology letters to say sorry it was there fault

I still have not received my $1500

Casino moons has now closed down my account saying they can so with out reason

STILL I have not received my wire transaction

I have screen shots of all conversations and pending approval of payments that is outstanding to be paid

i am not happy with this site and need this to rectified ASAP please

your site said this was a good site to spend and play money on

they have not given me a reason to say they are a legitimate site

Thank you for your time

Alan M********

Dear Alan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Let me ask you a few more question to clarify some things. Was this your first withdrawal request in the casino? Was your account verified? How long since your account is closed? Are you 100% sure that you did not claim any no deposit or deposit promotion? Also please, forward any additional proof or conversation with the casino to nikolas.b @casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Nick

Yes I do have proof and no I did not use any promotional or free money I used only my $100 that I had deposited

I am trying to send screen shot of conversations between my self a moon casino but it won’t let me send you pics

how can I do this please

Thank you so much for your help

i am truly great full

I am trying to send screen shot of conversations between my self a moon casino but it won’t let me send you pics

I had to do 2 with drawls attempts

my first one being of $1500

that was pending

Then I was approved with drawl only $100 from the 7 July out of the $1500 that I had submitted to with draw

I contacted Casino moon and asked them why was I given only $100 approvel as I only used only my cash to play with no promotions added

Casino Moon then reviewed my withdrawal again and apologised saying they were wrong and has now approved the rest of the money now being $1400

The remaining $1400 was approved on the 9th of July

waiting 15days as from the 7th for the first $100 and the 9th July for the $1400

The Account was closed after the apology email that was on the 17th of July

how can I do this please

Thank you so much for your help

i am truly great full

How do I send u screen shots of proof please

Yes my account was fully verified before I with draw the $1500

Hello Alan,

As I see you were able to send screenshots, however I would like you to ask to send them here in the future: nikolas.b@casino.guru. From the received screenshots it is shown that the payment should be processed within 15 bussiness days, which should be around end of this or the start of the next week. I would recommend to wait until monday at least to see if it arrives as it may take longer to appear on your bank account. If the money won't arrive till then, we will be trying to contact the casino to give us an explanation of the delayed payment.

Dear Alan,

Could you please advise if the money has arrived as we haven't hear from you in a while.

The complaint will be now rejected as the player did not respond to us within the given time.