Casino Rocket - 選手の退場が遅れています。

I have been trying to make a cashout for over a week now, I jumped through all the hoops and eventually had my account verified but now the cashout is still pending, and they won't reply to my emails

Hello Hesh,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casino Rocket. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

They have been in contact with me, and have assured me the cashout has been processed and will appear in my bank account any time now,

Hello Hesh,

Please let us know as soon as the money arrives on your account so we can close the complaint accordingly.

Dear Hesh,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.