Casino Royal Club - 選手の退会が遅れました。

I deposited $50 twice they told me that I would be able to take out up to $278. I happen to win and you know went through the playthrough and put in for the deposit for $250. That was September 15th 2022. They won't give me a date that I'm supposed to get it they keep saying they're having issues. They refuse to pay me. I had to put originally just a $50 deposit. I went and talked to the chat room and the lady convinced me to deposit another 50 because that would guarantee me to win blah blah blah. I mean this to say it's been over 6 months now and they are not paid me regardless of me calling them texting them everyday emailing them they've never one time did the financial department get back to me. I talked to all different kinds of people they have a script I think that they're telling me because it's all is the same bs. I face the fact that I've lost the money I'm going to ask my Banks to a chargeback. I'm not sure if that's the possibility but it should be. Cuz I did not get services rendered. They're very short with me they don't answer sometimes. Unprofessional they need to be shut down point blank.

Dear lepagetammy00,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise if it has been your first withdrawal in this casino? Do I understand correctly that your payment is still pending inside the account without being processed?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but almost six months is an abnormally long time.

Nevertheless, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear lepagetammy00,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.