Casino Royal Club - 選手の退会が遅れました。

Casino Royal club keeps saying they had computer problems and that I'm in que to be paid...but and ts been over 2 weeks and live chat now wont respond...I had to make a deposit to even make my withdrawal...this casino should be shutdown. I would greatly appreciate your help...

Dear schevingdaddie,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I'm fully verified and I made a 25 deposit and then made withdrawal of 44...I played out my 25....the 44 original came from a free spin promotion I think.and I beat the wagering

Thank you for your reply, schevingdaddie. Could you please advise what is the current status of your withdrawal request? Is it marked as pending or processed in your casino account?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance

Pending.. they have asked two times for my Bitcoin address. I don't understand how they wouldn't have my Bitcoin address but I suppose unless the numbers change over so long I don't know that much of it but I have given him my Bitcoin address two times besides the time of cashing out and so they have my Exodus Bitcoin address and my coinbase Bitcoin address currently as of today.

So they continue to to keep saying that they are working on it..

Thank you very much, schevingdaddie, for your cooperation. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Thanks for your help Kristina

Dear schevingdaddie,

I am so sorry to hear your withdrawal hasn't reached you yet. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite a Casino Royal Club representative to join this conversation and participate in the resolution of this complaint.

Dear Casino Royal Club,

Could you please state why the player's withdrawal has not yet been paid out and when he can expect the payment?

Thank you in advance for providing the information.

Kind regards,

Stefan

What's the hold up? Still no deposit of my money...what a joke...

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

The casino has now blocked me

Casino Royal Club should be shut down and sued...a bunch of scammers!!!

Dear schevingdaddie,

I contacted the casino again and will extend the timer for another three days.

Your patience is much appreciated.

Kind regards,

Stefan

Dear schevingdaddie,

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Stefan