Casino Venetian - プレイヤーの引き出しが遅れました。

I have been informed of a 750 euro withdrawal and nothing has come to my account. It was made a month ago, I received an email last week saying it had been processed and I have received nothing. I have emailed and attempted to contact them with no response.

Dear Drake,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Please allow me to ask you a few questions, so I can understand the whole situation completely. When did you request for withdrawal? Was it your first withdrawal in this casino? Did your play with any bonus money? Also please if you have any relevant conversation with the casino regarding your case please forward it to nikolasb@guruadmins.com. Thank you very much in advance for your reply.

Best regards,

Nick

Dear Drake,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

We are now closing this complaint as the player did not answer to us.